Privacy Policy

Last updated: November 2024

Introduction

Cozy-nebula ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in various ways. The information we may collect includes:

• Personal Data: Name, email address, and any other information you voluntarily provide when making a booking enquiry or contacting us.
• Booking Information: Details about the tours you are interested in, preferred dates, group size, and special requirements.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your tour bookings
• To communicate with you about your enquiries and bookings
• To improve our website and services
• To send you relevant information about our tours (only with your consent)
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you
• Consent: Where you have given clear consent for us to process your data
• Legitimate Interests: Processing necessary for our legitimate business interests

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically for a period of 3 years following your last interaction with us, unless a longer retention period is required by law.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

• To service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Cozy-nebula
47 Clerkenwell Road
London EC1M 5RS
United Kingdom
Email: [email protected]

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated revision date.